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Articles & Tips
When You Listen, I Speak Clearly
Suggestions:
- Speak slowly and clearly and approach the person
from the front.
- Be calm and reassuring, using simple words and short
sentences.
- Use non-threatening factual words, ask who, what,
where, when and how. Avoid why.
- Ask one question at a time and allow time for the
person to respond.
- Try reminiscing. People like to look back on their
past life because it is what they remember best.
- Try mirroring. This is when you observe and match
the person's motions and emotions. It can make it easier for you to
understand what they are trying to tell you.
- Rephrasing. Repeat the idea of what the person has
said, using key words, the same tone of voice and cadence.
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